
If the issue persists, you might be experiencing an IP address conflict. Do you have a dual band router? Ensure both bands do not have the same network name.


Sitecom indicated that I need to communicate with you because of the printer's language or something like that. There was a month ago power problem and when it was all done with, along with Sitecom and the WLR 5002-AC750 everything was working on this IP address 192.168.2.99 however now the router does not display it and when I attempt to make a static connection it will not accept this IP and indicates the reason because it is not with the router IP listing series. Since that problem, the scan has not worked properly. The WIFI summary info indicates an IP that was registered before last week's power problem.

The IP address is not appear in the Printer properties, it shows a WSD Port and not TCP/IP. I have contacted Sitecom and done all I can do with them. Now there is nothing hanging in the que and printer is doing, but i can not scan. That does not appear anymore and before this, when i printed I needed to clear the que before the printer would print ex: WordDoc.

When i click scan from start this HPScan popup happens, however before I uninstalled and reinstalled via software CD there was another popup which indicated can not communicate with a list of things to do, including unplugging 10 secs.
